Frequently Asked Questions
Below is a list of our most frequently asked questions. This is a great resource for answering the most common issues and questions about “eBooks” in general. However if you have any questions about the contents of the eBook “Scrapbooking Magic”, please email us at support@scrapbookingmagic.com‚ or contact us by phone‚ fax or mail at the details provided on our Contact Us page.
Here are your questions answered…
Q. What exactly is an “eBook”?
Q. Can I get a hard copy version of an eBook?
Q. What payment methods do you accept?
Q. Can I send a check or money order to you or ClickBank™?
Q. How much is the eBook in my currency?
Q. Is my order information safe?
Q. How and when will my purchase be delivered?
Q. Do I need special software to download and then read the eBook?
Q. What if I have problems with downloading the eBook?
Q. How can I get a refund if I’m not satisfied with my purchase?
Q. Can I share the eBook with my family and friends?
Q. How can I contact you?
Q. What exactly is an “eBook”?
A. An eBook is an electronic (or digital) version of a book (the word eBook is short for “Electronic Book”!). eBooks can be downloaded straight to your computer whilst connected to the internet. The eBooks promoted by Digital Media Publications are PDF (Portable Document Format) files. You can open and read them on your computer screen‚ or print them out and read them away from your computer just like a regular book. You can open and read PDF eBooks on both Windows and Macintosh formatted computers.
Q. Can I get a hard copy version of an eBook?
A. No‚ the eBooks sold by Digital Media Publications are only available as digital books‚ i.e. in electronic format‚ as PDF files. However this means that you won’t wait for delivery — you can receive the information immediately. Furthermore if you prefer reading from paper (away from your computer)‚ you can always print out the eBook!
Q. What payment methods do you accept?
A. Payment transactions are processed by ClickBank™. They currently accept the following credit/debit cards: Visa‚ MasterCard‚ American Express‚ Discover‚ Eurocard‚ Bravo‚ Diners Club‚ Maestro‚ Switch‚ Solo‚ Carte Blanche and JCB. ClickBank™ also allows you to pay via your PayPal™ account for most products.
Q. I do not want to pay online — can I send a check or money order to you or ClickBank™?
A. No. We only accept payment through ClickBank™‚ and ClickBank™ only accepts payment by credit/debit card through their secure online order form (including via your PayPal™ account for most products).
Q. How much is the eBook in my currency?
A. The eBooks are priced in US Dollars. If you’re ordering from outside the USA‚ and want to know exactly what the price will be in your own currency‚ you can select your currency from the drop–down menu provided in ClickBank’s™ Secure Payment Form.
Q. Is my order information safe?
A. In a word… YES! All orders are securely processed by ClickBank™. They are one of the largest‚ most trusted and most secure internet order processing firms in the world. ClickBank™ use sophisticated international fraud control programs to screen all purchases. All orders are sent directly to the banking network for immediate authorization. Your order information is transmitted using SSL secured 128 bit encryption‚ providing the highest standard of security available today (the same kind used by online banks and financial institutions). ClickBank™ do not store any credit card or bank account details after your transaction has been completed. No other party‚ including ourselves‚ Digital Media Publications‚ or our Affiliates‚ Repesentitives or Business Partners‚ will ever have access to your credit card details. Your transaction is 100% safe and secure!
Your purchase is also confidential and discreet. Your credit card statement will only show the words ClickBank or CLKBANK. There will be absolutely no reference to the eBook title you purchased. However it’s also important to remember this so that you can correctly identify the charge as being valid when you check your credit card statement! Learn more about ClickBank™
Q. How and when will my purchase be delivered?
A. Immediately after your order is processed you will be directed to our own website’s “Thank You/Download” page‚ where you’ll receive instructions on how to download your eBook(s). It’s a very quick‚ easy and secure process‚ therefore you can start reading the information within minutes of ordering!
Q. Do I need special software to download and then read the eBook?
A. PDF eBooks can be read on any computer‚ however you must have the free Adobe Reader software to open the file after downloading it. Your computer most likely already has Adobe Reader installed. If you don’t already have it‚ you can download the latest version for free directly from Adobe’s website.
Some PDF eBooks may be packaged within a WinZip file to speed up the download process. To access the PDF eBook(s) from within the WinZip file (after downloading it to your computer)‚ you must have the WinZip file utility. Your computer most likely already has WinZip installed. If you don’t already have it‚ you can download the latest evaluation version for free directly from WinZip’s website.
Q. What if I have problems with downloading the eBook?
A. Please make sure you have followed the instructions provided at our “Thank You/Download” page‚ the page where you are able to download your eBooks following your purchase. If this has not worked‚ or you are still unsure on how to proceed‚ email us directly for assistance.
Q. How can I get a refund if I’m not satisfied with my purchase?
A. All eBook purchases are guaranteed by ClickBank’s™ “60 Day Risk–Free‚ 100% Money–Back Guarantee”. ClickBank™ effectively keep your money “in escrow” for 60 days‚ and whenever you request a refund… they issue it to you!
If you’re not completely satisfied with the information contained in the eBook‚ email us and let us know — we’ll usually arrange the refund for you‚ or will direct you to ClickBank™ where you can quickly and easily do it yourself. If you don’t want to deal with us‚ then you can go directly to ClickBank™ and request a refund through their website’s Purchase Questions online form. Just enter the information requested and then select “I would like to return a product” from the drop–down menu provided for the “Subject of request” field.
Q.Can I share the eBook with my family and friends?
A. No‚ because that would be a breach of copyright. The eBook’s content is the exclusive property of the author/publisher and/or its licensors and is protected by copyright and other intellectual property laws. The download of the eBook(s) is for your personal (non–commercial) use only. This means that you can download the eBook(s) to one or more computers that are for your personal use‚ but you are not permitted to post it‚ install it or distribute it in a manner that allows access by others.
Q.How can I contact you?
A. You can email support@scrapbookingmagic.com‚ or contact us by phone‚ fax or mail at the details provided on our Contact Us page.
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